Privacy Policy

This Privacy Policy ("Policy") describes how Davo88 ("we", "us", "the Company", "the Platform") collects, processes, stores, and protects personal information relating to individuals ("you", "the User", "the Player") who access or use the Davo88 platform at davo88.lat, including via any associated mobile-optimised interfaces.

Davo88 is the data controller for all personal data processed in connection with the operation of this Platform. We are committed to maintaining the confidentiality and integrity of personal data and to ensuring that our data handling practices are transparent, proportionate, and in accordance with our obligations under applicable data protection law and the terms of our operating licence.

By registering an account on Davo88 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not register an account or continue using the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. All three documents together govern your relationship with Davo88.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to names, identification numbers, financial data, location data, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, Davo88.
• "Data Processor" means any third party that processes Personal Data on behalf of Davo88 under a binding contractual arrangement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data for a stated purpose.
• "KYC Data" means identity and address verification documents submitted by a Player during the Know Your Customer (KYC) process, including identity documents, proof of address, and selfie photographs.
• "Transaction Data" means records of deposits, withdrawals, wagers, and account balance movements associated with a Player's account.
• "Cookies" means small data files placed on a user's device by the Platform for the purposes of session management, preferences, and analytics.

Davo88 collects the following categories of personal data in the course of operating the Platform:

3.1 Data Provided Directly by You

3.2 Data Collected Automatically

• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, game sessions played, betting history, session duration, click patterns, and navigation paths within the Platform.
• Geolocation Data: Approximate geolocation derived from IP address, used to verify jurisdictional eligibility and detect access from restricted regions.
• Cookie and Tracking Data: Session cookies, preference cookies, and analytics cookies, as described in Section 9 of this Policy.

Davo88 processes your personal data on one or more of the following legal bases, depending on the processing activity in question:

• Contractual Necessity: Processing required to perform our contractual obligations to you under the Terms and Conditions, including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including Anti-Money Laundering (AML) requirements, Know Your Customer (KYC) obligations, and age verification mandates.
• Legitimate Interests: Processing carried out on the basis of Davo88's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service improvement — provided those interests are not overridden by your fundamental rights.
• Consent: Processing activities for which we have obtained your specific, informed, and freely given consent — primarily marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Davo88 uses the personal data we collect for the following specific purposes:

1. Account Administration: Creating, maintaining, and managing your registered account, including processing login sessions, account preferences, and profile updates.
2. Identity and Age Verification: Confirming that you meet the minimum age requirement of 21 years and that the identity details you have provided are accurate and genuine.
3. Payment Processing: Facilitating MYR deposits and withdrawals via supported payment channels, including Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX.
4. Regulatory Compliance: Fulfilling obligations under our operating licence, including AML monitoring, suspicious transaction reporting, and record-keeping requirements.
5. Fraud and Abuse Prevention: Detecting and investigating suspicious account activity, duplicate registrations, payment fraud, collusion, and bonus abuse.
6. Responsible Gambling: Monitoring for signs of problem gambling behaviour, administering deposit limits and self-exclusion requests, and maintaining self-exclusion registers.
7. Customer Support: Responding to queries, resolving complaints, and managing account issues submitted via live chat or email.
8. Platform Improvement: Using anonymised or aggregated usage data to understand player behaviour, improve product features, and optimise the platform experience.
9. Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to Players who have opted in to receive such communications. You may opt out at any time.

Davo88 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may share your personal data with the following categories of recipients only for the purposes described in this Policy:

• Payment Service Providers: Banks, e-wallet operators, and payment gateway providers involved in processing your deposits and withdrawals — including institutions operating under the Maybank, CIMB, Public Bank, DuitNow, and FPX ecosystems. These providers receive only the minimum data required to process your transaction.
• Identity Verification Partners: Authorised KYC and AML compliance service providers who assist in verifying your identity and performing due diligence checks.
• IT Infrastructure Providers: Hosting, cloud infrastructure, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Game Content Providers: Game studios whose products are offered on the Platform may receive anonymised session and game data for the purposes of technical dispute resolution.
• Legal and Regulatory Authorities: Competent law enforcement agencies, regulatory bodies, and courts where disclosure is required under applicable law, a valid court order, or our licensing obligations — including for AML reporting purposes.
• Professional Advisers: Legal counsel, auditors, and financial advisers acting under professional confidentiality obligations.

We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our regulatory and legal obligations. The following retention schedule applies:

Upon expiry of the applicable retention period, personal data is either securely deleted or permanently anonymised in a manner that prevents re-identification.

Davo88 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and the Davo88 Platform is encrypted using Transport Layer Security (TLS) with a minimum of 256-bit key strength.
• Encryption at Rest: Sensitive data categories, including KYC documents, financial identifiers, and passwords, are stored in encrypted form on secured servers.
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. Access rights are reviewed periodically.
• Password Security: User passwords are stored exclusively as cryptographic hashes. Plain-text passwords are never retained in our systems.
• Intrusion Detection: Platform infrastructure is monitored continuously for unusual access patterns, anomalies, and potential security incidents.
• Penetration Testing: Regular third-party security assessments are conducted to identify and remediate vulnerabilities in our systems.
• Staff Training: All personnel who handle personal data are subject to confidentiality obligations and receive data protection training relevant to their role.

Davo88 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

9.1 Essential Cookies

Strictly necessary for the Platform to function. They enable core functions such as login session management, page navigation, and payment form operation. These cookies cannot be disabled without affecting your ability to use the Platform.

9.2 Functional Cookies

These cookies remember preferences you have set — such as language selection, game lobby filters, and display preferences — so you do not need to reconfigure them on each visit.

9.3 Analytics Cookies

Used to collect anonymised information about how visitors use the Platform, including which pages are visited most frequently, session lengths, and error occurrences. This data is used in aggregate form to improve platform performance and does not identify individual users.

9.4 Security Cookies

Used to detect and prevent fraudulent activity, multiple account creation from a single device, and other security threats. These cookies are essential to protecting the integrity of the Platform.

You may configure your browser to refuse or delete cookies. However, disabling essential or security cookies may impair your ability to use Davo88 normally. Instructions for managing cookies are available in your browser's help documentation.

Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by Davo88:

To exercise any of the above rights, please contact our Data Privacy team via live chat on the Platform or by email at [email protected]. We will respond to all verifiable requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it.

The Davo88 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in our registration and KYC process, and we take active steps to prevent access by underage individuals.

If we become aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete all collected personal data to the extent consistent with our legal retention obligations, and — where applicable — return any deposited funds to the originating payment method.

If you have reason to believe that a person under 21 has registered on the Platform, please contact us immediately via live chat or at [email protected].

As an online platform operating under an international licence, Davo88 may transfer your personal data to countries outside your country of residence — including to server infrastructure, payment processors, and KYC partners located in various jurisdictions.

Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to its protection in the originating jurisdiction. These safeguards include contractual data processing agreements with recipients that impose obligations consistent with established data protection principles.

By using the Davo88 Platform, you acknowledge and consent to the transfer of your personal data to international locations as described in this Policy, subject to the safeguards described above.

Davo88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered Players via email or in-platform notification.

We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the Platform following the posting of any amended Policy constitutes your acceptance of the changes.

If you disagree with any revised version of this Policy, you should cease using the Platform and contact us to request account closure and data deletion in accordance with Section 10.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how Davo88 has handled your personal data, please contact us using the following channels:

• Live Chat: Available 24/7 on the Davo88 Platform. Fastest response channel for urgent privacy queries.
• Email: [email protected] — please include "Privacy Request" or "Data Rights Request" in your subject line to ensure prompt routing to the appropriate team.

All privacy-related requests will be acknowledged within 5 business days and substantively responded to within 30 calendar days of receipt. We take all data rights requests and privacy complaints seriously and will handle your inquiry with appropriate care and urgency.